The Hotel Tech Stack: What Each Layer Does and Costs
How PMS, channel managers, booking engines, RMS and CRS connect, with scoped pricing examples and a checklist for comparing a hotel's full operating cost.
11 articles
How PMS, channel managers, booking engines, RMS and CRS connect, with scoped pricing examples and a checklist for comparing a hotel's full operating cost.
The website we designed for The London West Hollywood in 2018, built around four kinds of guest, and what the live site runs and added by October 2026.
Compare OTA and direct-booking costs using the applicable contract, payment fees and acquisition costs, with dated platform examples and a worked model.
The art-first website we designed for The Maven at Dairy Block in Denver, three awards in 2017, and what the live site kept, moved and renamed by 2026.
The editorial website we designed for Bisha Toronto, features visible in a later build, and a dated parked-domain observation with ownership unknown.
How we rebuilt Hotel El Ganzo's site around its basement recording studio and artist residencies, and which decisions survived to the 2026 site.
Compare hotel and OTA prices on matching dates, room types and terms. How loyalty rates, channel costs and a hidden direct price affect the booking decision.
How our Brush Creek Ranch website design separated three properties, led with the land, and gave leisure guests and event planners distinct paths.
How we designed Pedregal's hotel website around its mountain tunnel and cliffside arrival, with private terraces and a short booking path.
Storytelling on a hotel site is structure, not copy: six rules from properties we designed, with what their live sites kept, checked on 6 October 2026.
Ten checkable hotel website problems, from hidden rates to booking handoffs, with dated observations from six homepages and a repair-versus-rebuild method.